All orders that the payment has been cleared before 12:00 pm, we aim to despatch all the orders on the same Working Day. Otherwise, the order will be despatched the next Working Day.
All orders shipping to the UK qualify for free Standard delivery (within 2 to 3 days).
Yes, we offer an express delivery option of 1 to 2 days within UK. In most cases, the items shipped on express option are delivered within 24 hours from despatch. But in rare cases, the items may take up to 48 hours to be delivered, especially in the Scottish Highlands and British Isles.
The choice of the courier/service depends on the item ordered. Usually, smaller items are sent by the Royal Mail. Snooker and pool cues are mostly sent through the Royal Mail tracked services. Heavier items like pool ball sets and snooker cue cases are mostly sent through Parcel Force. We may also use UPS, DPD or My Hermes.
All the courier and tracked services will have tracking numbers which will be informed to you immediately via email and will also be updated on your account.
Exceptions: – If you place an order for smaller items like tips, chalk holders and soft case which are shipped on their own, they will most likely be despatched through the Royal Mail on non-trackable service.
A zero tariff, zero quota trade deal was approved on Christmas Eve 2020 by the UK and the European Union. The Trade and Cooperation agreement will provide zero tariffs and zero quotas on all goods that comply with the appropriate rules of origin. However it is important to note that some of our products origin lie outside of the UK and EU, as such those products would be subject to import duties into the EU from the UK at varying rates (usually 0% however this can be as much as 25% for products made in USA like Cue silk, Tweeten products including Triangle chalk/Elk Master tips and McDermott cues). Aside from duty there would also be customs clearance/declaration fees and local VAT. These fees are not included in our delivery charges as they can vary and will need to be paid to the courier by you so please be aware of this prior to purchasing.
Currently, we ship our products to more than 60 countries. We are continuously increasing our reach to other countries too. Even if you do not find your country listed on our website, feel free to reach us using our Contact Us page and we will be pleased to offer you a quotation.
Almost all our international shipments are sent through trackable services. You can access the tracking number from within your account page.
Customers purchasing items from overseas may be subject to import duty and customs clearance fees that are not included in our delivery charges. Our delivery charges are for shipping only. These import fees and taxes vary from country to country, it is the customers responsibility to check these fees prior to purchasing.
Estimated delivery times
Our estimated delivery times are as following:
- Standard Delivery – 2 to 3 days (Mostly 48 hours from despatch)
- Express Delivery – 1 to 2 days (Mostly 24 hours from despatch)
- International Delivery 7 to 21 days (Mostly 7 to 14 days from despatch)
If you have any other queries feel free to contact us at [email protected] or 0333 444 147 8.