Cue + Case Rewards
Loyalty Programme Terms and Conditions
These terms apply to the Cue + Case Rewards loyalty programme (Programme) operated by Funky Chalk Ltd (company number 10691874), registered office Highfield House, Royds Lane, Holbeck, Leeds, LS126DU, trading as Cue + Case (we, us, our). References to you and your are to a Programme member. Our online store at cueandcase.co.uk is the Website.
Points are the units we credit to your Programme account under these terms. A Reward is the discount code you get when you redeem points.
Last updated: [16/10/2026]
1. These terms
1.1 By joining the Programme you agree to these terms. Membership is free and optional.
1.2 The Programme is an additional benefit. It does not change our terms of sale, our privacy policy, or your legal rights as a consumer.
1.3 The current version of these terms is always available on the Website. We show the date they were last updated at the top.
2. Joining the Programme
2.1 To join you must be at least 18, resident in the United Kingdom, and hold a registered account on the Website.
2.2 You may hold one membership only. You must register in your own name using an email address you control, and buy as a consumer for your own use and not for resale.
2.3 Membership is personal to you. Points and Rewards are not transferable, cannot be pooled, sold, exchanged for cash or transferred on death, have no cash value and are not your property. Points are not money or electronic money.
3. Earning points
3.1 You can earn points by:
(a) buying eligible products on the Website;
(b) joining the Programme and our mailing list;
(c) giving us your date of birth (an annual birthday award);
(d) following our social media channels;
(e) completing a survey;
(f) submitting a review of our company, products or services, where we offer points for doing so (see clause 4.6); and
(g) taking part in any other promotional activity we run from time to time.
3.2 Introductory earn rate: during the Introductory Period you earn 100 points for every £1 you spend on eligible products. We calculate points on the amount you actually pay, and may exclude delivery charges, taxes, gift cards and any amount paid using a Reward.
3.3 We credit purchase points once your order has been dispatched and paid for, and we may hold them until the returns period for that order has ended.
3.4 You can unsubscribe from our mailing list, or withdraw your date of birth, at any time. If you do, you keep the points you have already earned.
3.5 We may add, change or remove ways to earn points, change earn rates, apply different rates to particular products, collections or brands, exclude products from earning points, set minimum spends and run bonus promotions. We will do this under clause 9.
3.6 We publish reviews whatever the rating, and we do not remove, hide or give less prominence to a review because it is negative. From time to time, we may award points for submitting a review of our company, products or services on the Website. Where we do award points for reviews:
(a) points are awarded for submitting a review and never depend on whether the review is positive, neutral or negative, or on the rating you give;
(b) we never award points for a review, rating or feedback you leave on a marketplace or any other third-party site;
(c) your review must be genuine and based on your own experience of the product or service you are reviewing;
(d) we label each published review that earned points as incentivised, at the point the review is displayed, and we say where a star rating includes incentivised reviews; and
(e) we may refuse or withdraw points, and remove a review, if it is not genuine or breaches the review guidelines published on the Website at the time you submit the review.
3.7 From time to time, we may run promotions under which you can claim points for a purchase made through a marketplace or other third-party sales channel, such as Amazon or eBay. Points are not awarded automatically for those purchases. You must use the claim process we publish for the promotion and claim within the time limit we set, and we may ask you for the order number as proof of purchase. Points are awarded at the rate we publish for the promotion. We will not normally ask you for any other purchase details. We may, acting reasonably, reject a claim we cannot verify, and you can ask us to review that decision. We may limit, change or withdraw a promotion at any time, but that will not affect your right to claim, within the time limit, for a purchase you made while the promotion was running. Where you bought from us through a marketplace, your contract of sale is with us and your legal rights against us are unaffected, including your rights to cancel and your rights if products are faulty or misdescribed. You may also be able to use that marketplace’s own returns process, which is in addition to those rights and not a replacement for them. Clause 6 applies if that purchase is later cancelled, returned or refunded.
4. Rewards and redemption
4.1 Reward levels: during the current period you can redeem points for a Reward at these levels:
|
Points |
Base Reward |
Bonus |
Total Voucher Value |
Effective reward rate |
|
60 |
£3 |
|
£3 |
approximately 5% |
|
100 |
£5 |
|
£5 |
approximately 5% |
|
200 |
£10 |
£5 |
£15 |
approximately 7.5% |
|
300 |
£15 |
£15 |
£30 |
approximately 10% |
|
500 |
£25 |
£30 |
£55 |
approximately 11% |
|
1000 |
£50 |
£75 |
£125 |
approximately 12.5% |
|
1500 |
£75 |
£150 |
£225 |
approximately 15% |
|
2500 |
£125 |
£375 |
£500 |
approximately 20% |
4.2 Points can only be redeemed at the levels we publish, and cannot be part-redeemed or converted to a per-point cash value. The minimum redemption level does not apply during a notice period under clause 9.5 or clause 10.2.
4.3 The reward levels in force at any time are published on the Website. We may add further reward levels, including higher levels, and may change or remove levels under clause 9. During the Introductory Period the levels in clause 5.1 apply if they differ from the levels published on the Website.
4.4 Unless we say otherwise when we issue it, a Reward:
(a) can be used once, against a future qualifying order on the Website;
(b) cannot be used together with any other discount code, promotion or offer;
(c) cannot be exchanged for cash, and no change or credit is given for any unused value;
(d) cannot be used to buy gift cards; and
(e) is valid for at least 6 months, and is subject to any minimum spend and excluded products we tell you about when we issue it.
5. Returns, cancellations and refunds
5.1 If you cancel or return an order, or we refund you in whole or in part, we will remove the points you earned on the refunded amount. If you have already redeemed those points into a Reward you have not used, we may cancel or reduce that Reward instead.
5.2 Removing points may leave your balance negative. If it does, points you earn later will be applied to clear it first. A negative balance is not a debt, is not recoverable from you, will never be set off against or reduce any refund or other amount we owe you, and is written off if you leave the Programme.
5.3 Where you paid for an order using a Reward, any refund will reflect the discounted amount you actually paid. If you cancel under your statutory cancellation rights, or exercise a statutory remedy in relation to faulty or misdescribed products, we will reinstate the Reward or the points you used.
5.4 Nothing in this clause reduces any refund you are legally entitled to, and your statutory rights are unaffected.
6.1 Points do not currently expire.
6.2 We may introduce expiry in future, including expiry a fixed period after points are earned or on accounts with no qualifying order for 24 months. If we do, we will give you at least 90 days’ notice before any of your points expire and tell you how to redeem them.
7. Misuse, suspension and leaving
(a) hold or use more than one membership, including by registering under different email addresses, names or identities;
(b) give us false or misleading information;
(c) place orders, or make returns, mainly in order to accrue points;
(d) submit a fake, duplicate or dishonest review or survey response;
(e) use bots, scripts or other automation, or exploit an error or technical fault in the Programme; or
(f) otherwise manipulate the Programme or any promotion.
7.2 If we reasonably believe you have breached clause 8.1, or have used the Programme fraudulently or dishonestly, we may take any of the following steps to the extent proportionate to what has happened: withhold or remove points, cancel unused Rewards, suspend or close your membership, and refuse to accept future orders.
7.3 We will tell you if we take any of these steps and give you the chance to respond, unless we are prevented from doing so by law or by the need to prevent fraud.
7.4 You can leave the Programme at any time by contacting us or closing your account. We will tell you your points balance and you then have 30 days to redeem it before your unused points are cancelled. Rewards already issued to you stay valid for the rest of their validity period.
7.5 If we close your membership, your unused points are cancelled, except where clause 8.2 applies, in which case we will only cancel points and Rewards to the extent proportionate. Your statutory rights in relation to products you have already bought are unaffected.
8. Changing the Programme and these terms
8.1 We may change these terms and how the Programme works where there is a valid reason. Valid reasons are:
(a) an identifiable change in the cost of running the Programme, including supplier pricing, product costs or platform charges;
(b) changes to our product range, brands or suppliers;
(c) changes in law, regulation or industry guidance;
(d) changes to the platform or technology we use to run the Programme;
(e) preventing misuse, fraud or abuse;
(f) correcting an error or making these terms clearer; and
(g) adding, improving or restructuring benefits, including introducing membership tiers or an optional paid membership scheme you can choose to join.
8.2 Changes we may make include setting or changing earn rates and reward levels; adding, changing or removing ways to earn points; applying different earn rates to particular products, collections or brands; excluding products, collections or brands from earning points or from Reward redemption; setting minimum spends or other conditions; running temporary bonus or multiplier promotions; capping the points that can be earned; and awarding promotional or retrospective points.
8.3 No change applies to points you have already earned. A change affects only points earned, and Rewards issued, after it takes effect.
8.4 Where a change is objectively not to your disadvantage, we may make it immediately by publishing the updated terms on the Website.
8.5 Where a change materially reduces the value of the Programme to you, we will give you at least 30 days’ notice by email and on the Website. During that notice period you may redeem points you have already earned at the reward levels in force before the change, and you may leave the Programme if you do not accept the change. Clause 7 applies to any introduction of points expiry.
9. Suspending or ending the Programme
9.1 We may suspend or end the Programme at any time, including at the end of the Trial Period, subject to clause 10.2.
9.2 If we end the Programme we will give you at least 30 days’ notice by email and on the Website. During that period you may redeem points you have already earned at the reward levels then in force. At the end of that period we will issue you a Reward for the value of any points you have left, at those reward levels and rounded down to the nearest £1, unless that value is less than £1.
9.3 We may suspend the Programme without notice for technical or security reasons. Points you have already earned will be preserved.
9.4 We are not liable to you for suspending, changing or ending the Programme in line with these terms.
10. Your personal data
10.1 We use your personal data to run the Programme, including to track points, issue Rewards, check any claim you make for a marketplace purchase and prevent misuse. We do this as described in our privacy policy at https://www.cueandcase.co.uk/policies/privacy-policy which explains your data protection rights and how to exercise them.
11. Our responsibility to you
11.1 We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.
11.2 We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your statutory rights in relation to products you buy from us.
11.3 Subject to clause 12.2, our total liability to you in connection with the Programme is limited to £250 or the value of your points balance at the reward levels then in force, whichever is greater. This limit does not apply to our liability in connection with products you buy from us.
11.4 We do not guarantee that the Programme will always be available, uninterrupted or error-free. If points or Rewards are credited in error, or as a result of a technical fault, we may correct your balance. We will tell you if we do and explain why, and you can ask us to review it.
11.5 We supply products and the Programme for domestic and private use. If you use them for any commercial or business purpose we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.
12. General
12.1 We may transfer our rights and obligations under these terms to another business. If we do, we will tell you and make sure the transfer does not affect your rights.
12.2 These terms are between you and us. No one else has any right to enforce them.
12.3 Each clause of these terms operates separately. If any court or authority decides that any clause is unlawful, the remaining clauses stay in full force.
12.4 If we delay in enforcing these terms against you, that does not prevent us enforcing them later.
12.5 These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland you may also bring proceedings in Northern Ireland. We will only bring proceedings against you in the courts of the part of the United Kingdom where you live.
12.6 If you have a question or complaint about the Programme, contact us at https://www.cueandcase.co.uk/pages/contact-us
