30-Day Returns – No Fuss!
Not happy with your purchase? You have 30 days from the day you receive it to return it for a full refund or exchange. Items must be unused, in original packaging, and in new condition. Custom-made or used cues (for example, cues that have been chalked) cannot be returned unless they are faulty.
We offer free prepaid tracked returns for eligible UK orders via Royal Mail, DHL, or another courier. It is the customer’s responsibility to ensure the parcel meets the maximum size limits for our free return service. If your item is faulty or damaged, we will cover return postage and offer a repair, replacement, or refund.
For any questions, email info@funkychalk.co.uk or call 0333 444 1478.
How to Return an Item – Step-by-Step
Step 1: Contact Us
Email returns@cueandcase.co.uk or call 0333 444 1478.
Include your order number, reason for return, and photographs if the item is faulty.
Step 2: Fill Out Your Returns Slip
Complete the returns slip on the reverse of your invoice to help us process your return quickly.
Step 3: Pack the Item
Ensure the product is unused, in its original packaging, and well-protected. Include your completed returns slip or a note with your name, order number, and reason for return.
Wait for confirmation before returning faulty items.
Step 4: Receive Your Prepaid Return Label
For eligible UK parcels, we will email you a link to generate a prepaid label from one of our postal providers.
Please make sure that your parcel doesn't exceed the maximum dimensions. If your parcel is over these limits, you will need to arrange and pay for your own return postage.
Step 5: Send Your Return
Funky Chalk Ltd
Spring Valley Mills
Stanningley, Pudsey
Leeds LS28 6DW
United Kingdom
Step 6: Get Your Refund or Replacement
We aim to process returns within 5 working days of receiving your item. Refunds are made to your original payment method. Your bank, card provider, or payment service may take a few extra days to make the funds available. If it is our fault, we will also refund your return postage.
