All orders that the payment has been cleared before 12:00 pm, we aim to despatch all the orders on the same Working Day. Otherwise, the order will be despatched the next Working Day.
All orders shipping to the UK qualify for free Standard delivery (within 2 to 3 days).
Yes, we offer an express delivery option of 1 to 2 days within UK. In most cases, the items shipped on express option are delivered within 24 hours from despatch. But in rare cases, the items may take up to 48 hours to be delivered, especially in the Scottish Highlands and British Isles.
The choice of the courier/service depends on the item ordered. Usually, smaller items are sent by the Royal Mail. Snooker and pool cues are mostly sent through the Royal Mail tracked services. Heavier items like pool ball sets and snooker cue cases are mostly sent through Parcel Force. We may also use UPS, DPD or My Hermes.
All the courier and tracked services will have tracking numbers which will be informed to you immediately via email and will also be updated on your account.
Exceptions: - If you place an order for smaller items like tips, chalk holders and soft case which are shipped on their own, they will most likely be despatched through the Royal Mail on non-trackable service.
Currently, we ship our products to more than 60 countries. We are continuously increasing our reach to other countries too. Even if you do not find your country listed on our website, feel free to reach us using our Contact Us page and we will be pleased to offer you a quotation.
Almost all our international shipments are sent through trackable services. You can access the tracking number from within your account page.
Our estimated delivery times are as following:
If you have any other queries feel free to contact us at firstname.lastname@example.org or 0333 444 147 8.